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Read the following rules and eligibility requirements carefully before making an account. Only people 18 and older who live in Canada can register and use all of the site's features. To deposit or withdraw $, you must prove your identity. Submitting valid documents makes sure that you are following the law. Deposits and other financial transactions must be done legally. Minimum funding amount is specified during the cashier process, with all balances displayed in $. Please ensure accuracy, as all mismatched or third-party transactions can result in cancelled access or confiscated balances. Bonuses are distributed according to the stated promotional framework. Before withdrawing any bonus gains or main funds, meet the outlined turnover requirements. All bonus terms, including maximums and expiry dates, are updated on the respective page. Account security is the sole responsibility of each customer. Protect your login credentials, as actions performed under your profile are considered authorized. Unusual activity will trigger temporary suspensions and further checks. If you wish to restrict access, utilize personal limit tools or request self-exclusion measures via support. All responsible gaming provisions remain in effect for Canadian customers in accordance with national regulations. By participating, each person agrees to remain informed about updates and to act within the law of Canada. If you have a problem with payment, please contact one of our verified support channels. Put money into your balance in $ and enjoy legal entertainment. This will make sure that your experience is both fun and legal.
You can only make an account if you are old enough in your area. Most of the time, this means you are 18 or older. You must prove your age and identity, and you must also give complete and accurate information when you sign up. If you give false information, your user profile will be closed and you will lose any $-based balances or winnings. You can only have one profile per person, home address, IP address, and device. If you register multiple times for any reason, your account may be limited or suspended. You can't register as a business or a third party. People who live in certain areas that are listed on the site are not allowed to use the platform. If you are accessing from Canada, confirm that local laws allow participation before creating an account. Failure to comply may result in account closure and loss of access to services. Before depositing $, you may be required to provide supporting documents such as government-issued identification, proof of address, and payment method validation. Only use payment sources registered in your own name to ensure compliance with anti-fraud and anti-money laundering protocols. It is the sole responsibility of each user to track changes in eligibility rules and jurisdictional requirements. If you don't meet the requirements to participate, your transactions will be voided and you may lose your money.
For all deposits and withdrawals, use payment methods that are safe and approved in your area. Canadian customers must verify personal identity before the first withdrawal request.
Only use payment methods that are in your name. Start a transaction in the Cashier section. Follow the steps on the screen for the payment provider you chose. Before making a withdrawal, make sure to finish any identity checks that are still open.
Fees are rare but may be charged by specific providers or for currency conversion. Review your payment provider’s terms before completing a deposit to $ balance or withdrawal. For support with transactions or questions on payment methods, contact customer service via live chat or email.
Made it clear what games are eligible for wagering and what the wagering multipliers are. Make sure you meet all the playthrough requirements before asking for a payout from your promotional balance. If a match offer says there is a 30x rollover, for example, you have to play through thirty times the value of the original bonus. Only slots usually contribute 100% to these requirements, while table activities might count for less or be excluded entirely. Details for each offer are shown in the user’s bonus menu.
All promotional credits carry strict timeframes. Most bonuses must be used within 7 days, or they are removed from the user balance. Maximum convertible winnings from bonus offers may be capped; typically, withdrawal of bonus winnings is limited to a specific multiple of the initial incentive, such as 5x. Some extra offers are not allowed in certain parts of Canada; always check your account preview to make sure you can access them. Once all requirements are met, the balances in $ will show how much can be withdrawn.
If you have any issues with your balance in $, transaction processing, or service delivery, contact support right away using the email address or chat feature linked to your account. You will get a unique ticket number.
When you file a complaint, always include your user ID, the date and time of the problem, transaction references if you have them, a full description of the problem, and screenshots that back up your claim. Do not give anyone, even help staff, your account login information.
Our dedicated team looks into every complaint within five business days. You will get updates on your progress sent to the email address you used to sign up. If a question involves third-party payment providers, it may take longer to resolve, but it won't take more than 21 days from the date of submission.
If you don't agree with the final decision, you can ask for a review at a higher level by replying to your ticket and asking for it. If the disagreement isn't settled, you can go to the official alternative dispute resolution (ADR) organisation in your area. You can find the contact information for the current ADR provider on our "Help" page.
| Step | Action | Expected Timeline |
|---|---|---|
| 1 | Contact user support and receive ticket number | Immediate to 24 hours |
| 2 | Supply necessary information and evidence | Within 3 days of initial report |
| 3 | Receive internal resolution or update | Within 5 business days |
| 4 | Escalate to supervisory review if unresolved | Within 7 business days |
| 5 | Access ADR provider if needed | Within 21 days from complaint start |
Complying with local Canada consumer protection regulations, we aim to ensure clarity, transparency, and timely communication at every stage. To keep records safe and private, please send all questions or appeals to the right people.
If you need a break from gambling, ask for a self-exclusion right away through the account settings panel. Choose the length of the exclusion period. Most of the time, this can be anywhere from 24 hours to forever. During this time, you won't be able to access your account at all, and there will be no way to reactivate it until the chosen time period is over.
If we see suspicious transactions, multiple accounts, or unauthorised activity, we may suspend your account without warning. In these situations, all gaming and withdrawal requests are put on hold until compliance checks are done. To reinstate access, submit requested documentation, including valid photo identification and proof of address.
If there is proof of fraud, policy violations, or abuse of bonus promotions, termination becomes permanent. Depending on the type of violation, balances in $ may be frozen or lost.
You can move a disputed case up by sending in a formal report after following the steps for making a complaint that were given above.
For Canadian users wishing to limit spending, daily, weekly, and monthly deposit limits in $ can be adjusted at any time from your profile dashboard. To ensure responsible participation, only the registered customer is authorized to request exclusion, suspension, or closure of an account. Requests from third parties will not be accepted. If you need more help, you can contact the helpdesk through live chat or email at any time during the process.
Bonus
for first deposit
1000CAD + 250 FS
